Ethics & Integrity Manager

Overall Purpose

The Business Ethics & Integrity Manager is responsible for designing, implementing, and overseeing the organisation’s ethics, integrity, and conduct framework. The role ensures the organisation operates in line with legal requirements, internal policies, and recognised ethical standards, and fosters a strong speak‑up culture based on trust, transparency, and accountability.

Key Relationships

Internal: Get Living Executive team, various internal departments including Legal, Finance, HR, Risk, Operations, Health & Safety and Corporate Affairs teams.

External: The Board of T3, a For-Profit Registered Provider controlled by the same investors as Get Living, and, where required, local authorities, the GLA, the Regulator of Social Housing, the Housing Ombudsman, Local authorities, etc.

Key Responsibilities

Business Ethics & Integrity Framework

• Develop, implement, and maintain the organisation’s ethics and integrity programme, including codes of conduct, policies, and standards covering areas including but not limited to Anti-Money Laundering, Fraud Prevention, Whistleblowing and Complaints Handling.
• Lead periodic reviews of ethics-related policies to ensure alignment with legal, regulatory, and best-practice standards.
• Embed compliance into business processes and organisational culture.

Regulatory Compliance & Interpretation

• Stay abreast of all relevant legislations, regulatory developments, and industry best practices, particularly those impacting housing, property management, and registered providers.
• Interpret and translate complex regulations into practical advice and guidance for internal teams, ensuring accurate and timely implementation.
• Support the business in implementing new regulatory or legal requirements, mitigating risk and maintaining full compliance.
• Providing ad hoc support and guidance across the organisation on Compliance topics to create a culture of compliance at the client
• Provide advice on PEPs and sanctions as required.
• Assisting with submissions of suspicious activity reports to the National Crime Agency.

Speak‑Up and Investigations

• Own and oversee the organisation’s whistleblowing framework, including reporting channels and case governance, while partnering with HR, Legal, and other functions on investigation and resolution.
• Be involved in investigations into alleged breaches of the code of conduct, ethics policies, or integrity standards.
• Ensure investigations are fair, confidential, timely, and compliant with applicable laws and internal procedures.
• Provide clear recommendations and lessons learned following investigations.

Risk Assessment & Monitoring

• Identify and assess compliance, ethics and integrity risks across the organisation.
• Monitor trends, data, and metrics related to misconduct, conflicts of interest, and ethical concerns.
• Report regularly on compliance, ethics and integrity matters to senior management and relevant committees or boards.

Training & Awareness

• Design and deliver compliance, ethics and integrity training for employees, management, and the board.

Core ethics training (for all employees)

This is the foundation layer:

• Code of Conduct (what’s expected, real scenarios)
• Speak-up / whistleblowing and non-retaliation
• Conflicts of interest
• Anti-bribery and corruption
• Data protection and confidentiality in partnership with HR, Legal and IT
• Promote awareness of ethical standards, expected behaviours, and reporting mechanisms.
• Act as a trusted advisor to employees and leaders on ethical dilemmas and conduct-related queries.

Stakeholder Engagement

• Work closely with Legal, Finance, HR, Risk, Operations, Health & Safety and Corporate Affairs teams.
• Support leadership in modelling ethical behaviour and reinforcing a culture of integrity.
• Engage with the Board of T3, a For-Profit Registered Provider controlled by the same investors as Get Living, to ensure that T3’s operations remain fully compliant.
• Where required, serve as key point of contact for local authorities, the GLA, the Regulator of Social Housing, the Housing Ombudsman, Local authorities, etc.

Skills & Experience

Essential

• Significant experience in ethics, compliance, legal, risk, or investigations roles.
• Proven experience in ethics frameworks, conduct risk, whistleblowing standards, compliance, investigations, or a related area.
• Experience handling sensitive and confidential matters in a complex environment.
• Excellent judgment, integrity, and ability to influence at all levels of the organisation.
• Experience conducting audits, preparing reports, and implementing corrective action plans.
• Strong written and verbal communication skills, with the ability to clearly convey complex information to a wide range of internal and external stakeholders.
• Ability to design and deliver effective training to support understanding and awareness across the organisation.

Desirable

• Experience in the regulated housing sector or property management.
• Experience of implementing anti-money laundering procedures and policies.
• Experience in SAR preparation.
• Prior exposure to sanctions and PEPs screening.

Qualifications

• Degree in Law, Business, Finance, or a related field.
• Relevant professional certification in ethics, compliance, risk, or audit (desirable).

Behavioural competencies

• Upholds strong ethical principles and earns credibility through consistent integrity.
• Operates with independence and resilience, navigating ambiguity and pressure with confidence.
• Applies a pragmatic, solution-driven mindset, aligned with business priorities and cultural awareness.
• Challenges behaviours constructively, with confidence, tact, and respect.
• Fosters effective collaboration, building strong relationships across teams and organisational levels.
• Actively shares expertise and supports the achievement of wider organisational objectives.

Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.

Get Living Values

Actively champion our company values of Respect, Integrity, Togetherness, Excellence, and Innovation.

Get Living Commitment

Diversity & Inclusion

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Health and Safety

Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio.

We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce.

We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.

ESG Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals.