ServiceNow Sr Developer

Experience:

• 5 - 8 years of hands-on experience as a ServiceNow Developer (L2/L3) in enterprise environments

Certifications

• ServiceNow CSA (Certified System Administrator)

• ServiceNow CAD (Certified Application Developer)

• ITIL Foundation

• Experience in JavaScript, AngularJS, HTML, and ITSM best practices.

Your responsibilities:

• Strong experience in ServiceNow scripting:

• Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions

• Hands-on development experience across ITSM, ITOM, ITAM, CMDB , BCM, S2P, IRM, TRPM modules (Incident, Problem, Change, Request, Knowledge)

• Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls

• Strong experience in Flow Designer, Workflows, and Service Catalog development

• Experience with integrations using REST/SOAP APIs, MID Server, and data imports

• Ability to troubleshoot performance issues, script errors, ACLs, and customization conflicts

• Familiarity with ServiceNow upgrade planning, regression testing, and best-practice configurations

Your Profile

Essential skills/knowledge/experience:

• Design, develop, and enhance ServiceNow platform customizations as per business requirements

• Provide L2/L3 support for ServiceNow incidents, defects, and enhancement requests

• Develop and maintain scripts, workflows, catalog items, and integrations

• Troubleshoot complex issues related to scripting, access controls, inegrations, and data integrity

• Support ServiceNow upgrades, patches, and regression testing activities

• Ensure adherence to ServiceNow best practices, avoiding unnecessary customizations

• Collaborate with process owners, architects, and functional consultants

• Maintain technical documentation, design artifacts, and knowledge articles

• Support audits, compliance checks, and platform governance requirements>